Truth in Advertising or Hopes and Dreams?

September 1, 2010 Unscheduled Treatment Stories

          Are we living up to our PR? I had to pull over to take this picture on my way up to the mountains for a hike last weekend.  It did get my attention, and I’m guessing the owner of the business made the sign a bit tongue-in-cheek, but….it made me think about how a [...]

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Treatment Confusion- Clinical or Financial?

August 26, 2010 Unscheduled Treatment Stories

Do your patients understand what you’ve presented to them? Within the first minute or two of a phone call, I can usually determine what that patient’s experience was in an office, where the treatment discussion comes into play.  Most patients will find some way to identify their barriers to moving forward with treatment, if you [...]

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A Dental Town Superstar!

August 21, 2010 Front Desk Superstar

Today’s Front Desk Superstar made her first post on DentalTown- writing a question on a Message Board.    Wow!  That question must have been incredible, you’re thinking.  It was a good question, but that isn’t even what prompted me to recognize her.  What made her stand out to me was the process that led her to post [...]

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A Texas Front Desk Superstar

August 17, 2010 Front Desk Superstar

So, how many hands, arms, and ears does it take to work at the Front Desk? I have one word for you “Groupon”.  For those of you who haven’t seen this marketing tool, it can be a great business builder for some, and a bit mixed for others.  I don’t think my next Front Desk Superstar [...]

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The Accounts Receivables/Unscheduled Treatment Connection

August 15, 2010 Unscheduled Treatment Stories

“Surprise!  You have a $125.00 Balance on your Account!”  “Ready to Schedule that crown?” If you place your Accounts Receivables report up against your Unscheduled Treatment report, you will likely see some familiar names.  What do you think the chances Mrs. Smith will schedule that crown, if she currently has a balance in your 120 [...]

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What makes you a Front Desk Superstar?

August 3, 2010 Front Desk Superstar

With so many incredible Team Members, where in the world will I begin?  With a long list of ladies in mind, I decided to take a different route with my first Front Desk Superstar Blog.  The basic Administrative jobs in an office remain pretty much the same throughout dentistry.  Some do it all, some share [...]

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So, what’s bad about a “Paper-filled Practice”, anyway?

July 26, 2010 Unscheduled Treatment Stories

In wrapping up an online CE, with a focus on moving toward a Paperless Practice, from an end-user perspective, I realized that the entire focus on being “Paperless” can sometimes make it easier to reject movement.  After all, being totally paper-free is ridiculous, right?  Paper to me is a physical manifestation of likely inefficiency. That [...]

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Are you hearing “I can’t come to your office any more”?

July 5, 2010 Unscheduled Treatment Stories

If you don’t participate with every carrier under the sun, you may be hearing this.  Did your Team get a chance to correct the perception of that PPO patient? “I can’t come to your office anymore!” is something that I hear frequently when I contact patients who haven’t been in to an office for some time.  [...]

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How many active patients do you really have?

June 29, 2010 What Can We Do Better?

This number is at the top of your list when you’re buying or selling an existing Practice.  Why is that?  It is a value of the “possibilities”.  An accurate number tells you how much you can reasonably bank on in recall production.  An accurate number helps determine staffing levels, hours of operation, and a whole host of [...]

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Do you know why you’re losing Patients?

June 19, 2010 Unscheduled Treatment Stories

Reactivation is a powerful tool to identify your Practice strengths and weaknesses Many see their inactive charts as a loss.  I see them as 100% opportunity.  Opportunity to reintroduce yourself to your patients, as well as an opportunity to find out why they didn’t come back in the first place.  Unscheduled Treatment reports are also [...]

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