Why Should They Try?

February 22, 2011 Front Desk Superstar

Got a great message from someone who sounds really dedicated to her profession and the practice but….feels there is a huge speed bump in her way.  Guess who?  You guessed it, it’s the Doctor! This reminds me of a series of blog posts that Linda Zdanowicz with a blog (must-read) called Exceptional Dental Practice Management posted [...]

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“He said what?” In your Patient’s Own Words…

January 22, 2011 Unscheduled Treatment Stories

“I’m never going back to that place again!” Wow!  I certainly hadn’t expected that when I called to discuss unscheduled treatment the other day.  I’d say 99% of you would all of a sudden feel like your phone was on fire and have the strong impulse to get off that call just as fast as [...]

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The Purpose of a Call

December 16, 2010 Front Desk Superstar

“Hello, this is Sarah from Dr. Wonderful’s Dental Office….” Sounds like another left message again!  I had a long conversation with some wonderful guys who have made it their business to find ways for doctors to effectively communicate with their patients.  I’m certain they’ll be the subject of a future blog, but for now, I want to [...]

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Holiday Gifts to Specialists? Really?

December 1, 2010 Front Desk Superstar

Call me CRAZY, but it does work!   I posted this on a dental website today and thought it might be something you might want to try as well!  The topic had been about what type of gifts a general dentist likes to receive from their referring specialists.  You might want to give this a [...]

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Dental PPO’s- To Participate or Not to Participate?

November 30, 2010 What Can We Do Better?

It Doesn’t have to be Tea Leaves or Ouija Boards! Insurance letters have likely been sent out by many of you, reminding your patients of their unused dental insurance, HSA, and Flex-Spending allowances. I know I’m getting quite a few patients back in to get that delayed treatment done.  It’s a time that patients and [...]

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10:1 ROI~ A Texas Testimonial

November 14, 2010 Testimonials

What a wonderful opportunity to work with an incredible doctor~he shares his results! “I wanted to publicly state how great Production Finder has been.  I think I was Lisa’s first practice and so it was going to be a big leap of faith to see: #1), was her ability as good as she had hoped [...]

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“I Never Knew You Did That!”

November 7, 2010 What Can We Do Better?

Have you ever heard a patient say “I never knew your did that!”? Sometimes in all of the understandable focus there is to get new patients, it’s really easy to assume our current patients know alot more about the practice than they do.  I’m sure many of you have dropped into your chair for a [...]

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The Strength of Positive Change

October 17, 2010 Front Desk Superstar

Trying to think of the best image to demonstrate a team I’m getting to know, this one jumped out at me.  The energy associated with moving forward.  Focus and enthusiasm and a palpable intensity.  Nobody looks like they’re planning on tripping their neighbor (although the one on the far left looks like she’s had some [...]

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Signs of a Front Desk in Distress

September 18, 2010 Unscheduled Treatment Stories

I’ve enjoyed highlighting many of the success stories at the Front Desk and know I’ll be adding many more.  What I’d like to talk about today is what is more commonly found in a few of the Practices I get a chance to work with.  Why would a Doctor contact me in the first place?  Something is nagging [...]

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Your patients as free consultants!

September 7, 2010 Front Desk Superstar

If you ask your patients, you may be surprised what they have to share! “Mrs. Smith is going to go to another office!”  If you hear this from someone in your team, I know you might get that little jolt to the stomach.  “Why?  I thought she was happy here!”  If the answer is, “She’s [...]

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