From the category archives:

Front Desk Superstar

Why Should They Try?

February 22, 2011 Front Desk Superstar

Got a great message from someone who sounds really dedicated to her profession and the practice but….feels there is a huge speed bump in her way.  Guess who?  You guessed it, it’s the Doctor! This reminds me of a series of blog posts that Linda Zdanowicz with a blog (must-read) called Exceptional Dental Practice Management posted [...]

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The Purpose of a Call

December 16, 2010 Front Desk Superstar

“Hello, this is Sarah from Dr. Wonderful’s Dental Office….” Sounds like another left message again!  I had a long conversation with some wonderful guys who have made it their business to find ways for doctors to effectively communicate with their patients.  I’m certain they’ll be the subject of a future blog, but for now, I want to [...]

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Holiday Gifts to Specialists? Really?

December 1, 2010 Front Desk Superstar

Call me CRAZY, but it does work!   I posted this on a dental website today and thought it might be something you might want to try as well!  The topic had been about what type of gifts a general dentist likes to receive from their referring specialists.  You might want to give this a [...]

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The Strength of Positive Change

October 17, 2010 Front Desk Superstar

Trying to think of the best image to demonstrate a team I’m getting to know, this one jumped out at me.  The energy associated with moving forward.  Focus and enthusiasm and a palpable intensity.  Nobody looks like they’re planning on tripping their neighbor (although the one on the far left looks like she’s had some [...]

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Your patients as free consultants!

September 7, 2010 Front Desk Superstar

If you ask your patients, you may be surprised what they have to share! “Mrs. Smith is going to go to another office!”  If you hear this from someone in your team, I know you might get that little jolt to the stomach.  “Why?  I thought she was happy here!”  If the answer is, “She’s [...]

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A Dental Town Superstar!

August 21, 2010 Front Desk Superstar

Today’s Front Desk Superstar made her first post on DentalTown- writing a question on a Message Board.    Wow!  That question must have been incredible, you’re thinking.  It was a good question, but that isn’t even what prompted me to recognize her.  What made her stand out to me was the process that led her to post [...]

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A Texas Front Desk Superstar

August 17, 2010 Front Desk Superstar

So, how many hands, arms, and ears does it take to work at the Front Desk? I have one word for you “Groupon”.  For those of you who haven’t seen this marketing tool, it can be a great business builder for some, and a bit mixed for others.  I don’t think my next Front Desk Superstar [...]

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What makes you a Front Desk Superstar?

August 3, 2010 Front Desk Superstar

With so many incredible Team Members, where in the world will I begin?  With a long list of ladies in mind, I decided to take a different route with my first Front Desk Superstar Blog.  The basic Administrative jobs in an office remain pretty much the same throughout dentistry.  Some do it all, some share [...]

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